SHIPMENT TERMS
We ship all around the UAE, and customers are also welcome to pick up their orders in person from our shop in Dubai Union Coop Al Warqa.
Items marked as “In Stock” are generally ready for pickup or shipped within 1 day after payment is received.
Custom design orders are processed as follows:
- You will pay the price for the materials (gold, silver, or diamond) online through our payment gateway that supports all available payment methods on our website.
- The remaining cost, which includes labor and craftsmanship, is payable upon delivery or pickup. You will be informed of the full price before we commence work on your custom design.
Packages are shipped with the delivery service chosen by the customer during checkout. If you prefer a different delivery company, please contact us for other options. We will provide a tracking link for your package regardless of the shipment method.
Shipping fees are specified at checkout based on the delivery option and shipment address. Shipping is free for orders above 200 AED.
RETURNS POLICY
Returns for jewelry pieces are allowed within 14 days from the delivery date. To return an item, please contact us directly, and we will provide you with a return address. If the product is defective, we will cover the return shipment cost. Otherwise, the customer is responsible for the return shipment.
We do not accept returns for loose stones due to the difficulty in reliably checking their condition and authenticity.
Once we receive the returned package, we will either refund or exchange the returned items based on your preference.